At Kredete, we prioritize seamless support for our clients. To ensure efficient communication and prompt resolutions, we offer multiple channels to connect with our dedicated teams:
Slack Integration
We establish a dedicated Slack channel for your team, providing direct access to our engineers, technical support, and customer service representatives. This real-time communication platform facilitates swift assistance and collaborative problem-solving.
Email Support
For inquiries or issues, you can reach out to us via email at [email protected]. Our support team is committed to responding promptly to address your needs.
Freshdesk Integration
Within your dashboard, you'll find our Freshdesk integration, offering a streamlined interface to submit and track support tickets. This tool ensures direct access to our customer and technical support teams, enhancing the efficiency of issue resolution.
Proactive Communication
In the event of transaction-related issues—such as returns, cancellations, or flagged payments by banks—we will proactively reach out to you via the established Slack channel. This approach ensures you receive timely updates and facilitates the swiftest possible resolution.
Our multi-channel support system is designed to provide you with comprehensive assistance, ensuring your experience with Kredete is both efficient and effective.